This is the proposed refund policy for Reletter. No real purchases are enabled in this local development version.
Failed editing jobs
Under the existing AI job billing design, failed or rejected jobs that produce no deliverable are settled by the job system and eligible credits are returned. Once the upstream has processed an image, cancellation does not guarantee a refund. A completed paid AI result uses credits even when it is not to your taste. Contact support for a clearly broken result. Standard editing and downloads are currently free, and no paid AI jobs or real purchases are enabled in this local preview.
Unused credits
For the proposed launch policy, request a refund of an entirely unused purchased credit pack within 14 days. Used packs are ordinarily not refundable unless required by applicable law. The proposed products are one-time purchases without subscription renewals. No real purchases are enabled in this local preview.
How to ask
Contact the support address below with your account email, transaction reference, affected job ID and a description of the issue. Do not send full card numbers. The operator must activate the mailbox and confirm a response schedule before launch.